Returns Policy

Whilst the utmost care is made to ensure that your order is packed securely and that it is delivered damage free, on the very odd occasion an item may be damaged in transit.  If this occurs we will require  photos of the damaged goods to confirm the extent of damage.  This must be provided within 5 business days from the time you receive the goods.  If an item is broken or damaged during transit, depending on the extent of damage, we will pay to have the item returned to us.  You may choose to have a replacement item sent to you (if that item is in stock) or a full refund.

This refund policy does not apply to goods which have been used, damaged after delivery, or if any attempt has been made to alter or repair the product, or if they have been dropped or broken.

Please ensure you email us at info@whiteolivehomewares.com.au within 5 business days if you are not satisfied with your purchase so that we can resolve any problems.

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If you wish to return the item due to a change of mind, you the buyer must pay for all freight/postage costs relating to returning the item.  There is a 30 day change-of-mind policy and all returned items must be in unused, brand new saleable condition, in the original packaging with all tags attached.  We recommend that you return the product via Registered post and that you pre-pay all postage. You assume any risk of loss, theft or damaged goods during transit; therefore we advise you take out shipment tracking with your postal carrier.  Once the item has been received by us, we will process the refund.

Minor marks, dents or scratches which add to the character and uniqueness of each item or any slight variations in colour are not considered to be defects.  Please refer to the photos and item descriptions/dimensions prior to purchasing.

White Olive is all about keeping our customers happy so please do not hesitate to contact us at info@whiteolivehomewares.com.au  should you wish to discuss any aspect of this policy or if you have any issue.